Aussie Citizenship Test
This page answers the most common questions about the Aussie Citizenship Test app. If you can't find what you need, send us an email.
The fastest way to reach us is by email:
We aim to reply within two business days. If you're reporting a bug, please include your device model and app version (visible at the bottom of the Settings screen in the app) so we can investigate quickly.
Subscriptions are managed by the App Store or Google Play, not from inside the app. To cancel:
On iPhone or iPad:
You can also manage your subscription directly at apps.apple.com/account/subscriptions.
On Android:
You can also manage your subscription directly at play.google.com/store/account/subscriptions.
If you're already a subscriber, you'll find a Manage Subscription shortcut in the app under Settings that takes you to the right place.
After cancelling, you'll keep Premium access until the end of your current billing period. Lifetime purchases are one-time and have nothing to cancel.
In most cases, tapping Restore Purchases in the app's Settings screen fixes this — it re-checks your purchase with the App Store or Google Play and unlocks Premium. Make sure you're signed in with the same Apple ID or Google account you used to purchase.
If Restore Purchases doesn't work:
If it's still not working, please contact us with your Support ID (you'll find it at the bottom of the app's Settings screen — tap Copy Support ID). That ID lets us look up your purchase and resolve it quickly.
Yes. Open the app's Settings screen and tap Restore Purchases. Make sure you're signed into the same Apple ID or Google account you used to buy Premium originally — purchases are tied to that account, not the device.
This works for all plan types, including Lifetime.
If Restore Purchases doesn't bring it back, contact us with your Support ID (Settings → Copy Support ID) and we'll restore your access manually.
No. The Aussie Citizenship Test app is independently developed by Paper Rocket Studios and is not affiliated with, sponsored by, or endorsed by the Australian Government or the Department of Home Affairs.
The study material is sourced from the publicly available Our Common Bond booklet, © Commonwealth of Australia, used under the Creative Commons Attribution 4.0 International License (CC BY 4.0). Practice questions are independently written to align with the official study topics.
You can read the original government booklet directly at immi.homeaffairs.gov.au/citizenship/test-and-interview/our-common-bond.
Email us at support@paperrocket.app.
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